Salesforce after go‑live, run as a Center of Excellence.
apphero runs the org once the implementation partner has handed over, from daily administration to governance and licence efficiency.
The project closes, the operation begins.
Integration team released
The reasoning behind each design choice leaves with it.
Vendor guidance at a distance
Daily change work still calls for a team inside the org.
A growing backlog
Requests arrive faster than they can be delivered.
Adoption on a plateau
The return on the licence investment plateaus with it.
Six disciplines, one accountable team.
Administration
Users, access, security and data quality.
Release and change management
Sandboxes, source control, testing and a release calendar.
Evolution roadmap
A prioritised backlog, delivered in planned increments.
Governance
Design authority, standards and steering.
Adoption
Role-based training and usage measurement.
Licence efficiency
Licence fit, reviewed ahead of each renewal.
A fixed-price diagnostic, then a monthly subscription.
The diagnostic reviews configuration, code, security, data, licences and adoption, and its findings set the priorities and the tier. Each tier is priced once the diagnostic is complete.
- Tier 1
Administration
- Users, access and security
- Configuration requests
- Releases and seasonal Salesforce upgrades
- Tier 2
Administration and evolution
- Everything in Tier 1
- Backlog prioritisation
- Roadmap delivery
- Change management
- Tier 3
Full Center of Excellence
- Everything in Tier 2
- Adoption and training
- Governance and steering
- Licence efficiency
An internal Salesforce team, recruited and trained by apphero.
Recruitment
Administrators, developers, analysts and product owners, assessed against the needs of the org.
Training
Six months, or a three-month accelerated track, on the customer's own org.
Hand-over
Each graduate joins the customer's team and payroll.
An org health diagnostic, scoped in one conversation.
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